Shipping and Returns

When will my order be delivered?

Orders will arrive within 2-7 business days after your order is placed via regular ground Fedex/USPS/UPS, unless we inform you otherwise on our website or by email. 

How do I track my order?

We’ll email you a tracking number as soon as your order has shipped (if you provided an email address with your order). If you have any questions about the status of your order, please email us at aloha@koapets.store.

What if my package didn't arrive?

Please email us at aloha@koapets.store. We’ll do our best to work with the carrier to resolve the issue, but please note that we are not responsible for any errors in the order or the address provided which result in our shipping company not being able to deliver the order.

Where can I get free shipping?

We currently offer free shipping to most continental US addresses. At this time we are not able to process sparkling water orders shipping to Alaska, Hawaii, Puerto Rico or anywhere outside of the US.

What do I do if I want to cancel or modify my order?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you need to cancel or modify your order, please contact aloha@koapets.store within 24 hours of placing your order and we’ll do our best to accommodate your request.

Damages & Refunds

What do I do if my shipment arrives damaged?

Please email us at aloha@koapets.store with a photo of the damage, showing the cans are unusable, and we will ship you replacement product at no cost.

What do I do if I want a refund?

In the unlikely event you are not satisfied with Koa Pets CBD, please email us at aloha@koapets.store within 14 days of receiving your package and we will refund your purchase.

Contact Us

How can I contact you?

For general questions, email aloha@koapets.store.